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7491X exam Dumps Source : Avaya Aura summon hub Elite and summon hub Elite Multichannel Support

Test Code : 7491X
Test cognomen : Avaya Aura summon hub Elite and summon hub Elite Multichannel Support
Vendor cognomen : Avaya
: 65 real Questions

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Avaya charisma cognomen middle Elite path Now from unique international skills | killexams.com real Questions and Pass4sure dumps

December 06, 2012

global capabilities, an organization specializing in IT and enterprise skills training, unveiled its unique course, Avaya air of mystery cognomen middle Elite Implementation and Configuration.

The 4-day route teaches students to upshot employ of Avaya aura summon core Elite aspects, together with skills-based mostly cognomen routing and superior summon vectoring, to enlarge cognomen core performance and meet enterprise objectives.

Avaya’s summon middle Elite is an automated summon distribution utility that maximizes routing and resource preference, allowing brokers to deal with calls greater with ease and improving usual productiveness.

It offers conditional summon routing, the employ of context-based inputs and versatile option capabilities as smartly.

Managers can select no matter if inbound calls connect with the least industrious agent, the first purchasable agent, or the one with abilities that foremost in shape the customer’s needs. digital summon routing allows corporations with diverse websites to maximise aid utilization throughout complete areas.

Avaya air of secrecy summon middle Elite Implementation and Configuration is purchasable in classrooms and as a private on-site direction that may also breathe tailor-made to the needs of a pupil's firm.

a worldwide expertise legitimate mentioned in a statement that college students who enroll of their unique course can gain information of cognomen hub components, ideas and phrases to achieve an introductory cognomen core configuration, administer a dial plan, prefer into account feature-linked device parameters, hunt organizations, agents, announcements and track sources – as well as Avaya air of secrecy cognomen core Elite facets of Avaya charisma communique manager developing – and verify summon vectors via Avaya's cognomen core functions used with Avaya aura cognomen hub Elite.

In related news, Avaya air of secrecy applications with VMware capable brings tall reliability, simplicity and adaptability to virtualized collaboration applications. Avaya client RealPage uses the unique Avaya retort to Virtualize UC Core, speeding client provider deployments by using up to twenty p.c.

Avaya today unveiled its unique communications structure for virtualized unified communications applications inside the Avaya AuraVirtualized ambiance, to aid organizations accelerate cellular collaboration applications throughout the organization.

are looking to gain information of greater in regards to the latest in communications and expertise? Then upshot sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. dwell in contact with every limited thing going on at ITEXPO. commemorate us on Twitter.

Edited by means of Braden Becker

Jacada Introduces a Multi-Channel laptop Enhancement to the Avaya air of mystery® summon middle Elite Multi-Channel Platform | killexams.com real Questions and Pass4sure dumps

ATLANTA--(enterprise WIRE)--Jacada, Inc., a leading global company of consumer journey technology designed to simplify the interaction between agencies and their purchasers, these days announced the public availability of the Jacada Multi-Channel Agent desktop for the Avaya air of secrecy® cognomen core Elite Multi-Channel Platform. Created to fulfill the calls for of brokers interacting across dissimilar channels concurrently, the multichannel agent computing device seamlessly unifies a brace of channels into one convenient interface. The enhancement is designed as a light-weight computing device option for the present Avaya solution, to toil with the current Avaya air of mystery® summon core Elite Multi-Channel infrastructure and to breathe deployed swiftly by handicap of its thin-customer design.

brokers at the jiffy are in a position to simultaneously manipulate varied customers throughout dissimilar summon hub Elite channels from a unified laptop that displays a separate view of each consumer’s interaction. complete summon middle Elite channels (Voice, e mail, and Chat) are unified onto a single, convenient computer for an improved agent experience. This results in more efficacious handling of varied clients from numerous channels at the identical time. additionally, the Jacada computing device immediately inclinations the interactions, saving the brokers time and cutting back error.

“The Avaya aura® cognomen middle Elite Multi-Channel Platform is a incredibly resourceful retort and has been deployed efficaciously in many corporations,” pointed out man Yair, Co-Chief govt Officer of Jacada. “With the release of Jacada Multi-Channel Agent desktop for Avaya, we're enriching the Avaya charisma® summon middle Elite atmosphere by using offering agents with a simple artery to control no longer best varied channels, however also assorted customers, simultaneously through their innovative 'one click on away' design.”

The Jacada Multi-Channel Agent laptop completes the Avaya cognomen core Elite Multi-Channel Platform investment through riding extra effectivity at the agent computer. effortlessly deployed as both a cognomen hub Elite Multi-Channel replacement desktop or as an further component, agents will recognize the capitalize of employ and the capacity to service distinct customers concurrently.

Webinars providing the Jacada Multi-Channel Agent computing device are being held on November 12th. visit this hyperlink to breathe allotment of the experience: http://www2.jacada.com/EMCwebinar

For extra tips in regards to the Jacada Multi-Channel Agent computer for the Avaya air of mystery® cognomen core Elite Multi-Channel Platform, seek recommendation from http://www2.jacada.com/EMCDesktop

*Avaya air of secrecy® is a registered trademark of Avaya, Inc.

About Jacada

Jacada provides solutions that simplify and ameliorate the effectiveness of customer interactions. Jacada’s cellular, client, agent computer and technique optimization options aid companies reduce the can impregnate of their operations, power client satisfaction, and provide a complete recrudesce on funding within the first 12 months after deployment. established in 1990, Jacada operates globally with offices in Atlanta, united states of america; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. more assistance is obtainable at www.jacada.com.

Avaya delivers Open, cell Collaboration on Virtualized structure | killexams.com real Questions and Pass4sure dumps

BASKING RIDGE, NJ--(Marketwire - Dec 5, 2012) -

Avaya air of secrecy functions now VMware able™; Brings extreme Reliability, Simplicity and suppleness to Virtualized Collaboration functions

Avaya customer RealPage makes employ of unique Avaya solution to Virtualize UC Core, velocity consumer service Deployments with the aid of up to twenty%

Avaya nowadays unveiled its unique communications architecture for virtualized unified communications (UC) applications, Avaya air of mystery® Virtualized environment (Avaya charisma VE), to assist groups accelerate mobile collaboration purposes throughout their corporation. With Avaya air of secrecy VE, groups retain the extreme reliability, simplicity and functionality of Avaya charisma -- the company's next-technology collaboration platform -- while gaining bendy unique options for deploying Avaya's UC and client service solutions in digital architectures.

Avaya charisma VE applications are precise as VMware competent™, which is VMware's optimum flat of endorsement for virtualization applied sciences. greater agencies are settling on virtualization to reduce the complexity, machine and fees of their IT operations. The essential next step is the virtualization of unified communications, with 70 % of agencies planning to virtualize their UC purposes, in keeping with Nemertes Research1.

Avaya aura Virtualized ambiance -- combined with Avaya's capabilities in open, cellular collaboration -- helps breathe sure that the reliability, high-quality and availability agencies weigh on in Avaya hardware-based environments gather delivered into the virtualized world. Key Avaya air of secrecy VE elements consist of:

Redundancy and resiliency: complete of the essential techniques availability aspects of Avaya air of secrecy's server-primarily based platform -- together with software duplication, redundant session controls for SIP entry and a survivable core -- are maintained in Avaya air of mystery VE, riding business continuity and decreasing random in virtualized environments. moreover, the solution integrates with VMware vCenter™ Server tackle for diagnostics, provisioning and traffic management to further breathe inescapable and simplify continuity of UC.

A simplified, open course: With Avaya charisma VE, agencies proceed to handicap from the identical open specifications mode driven by means of Avaya charisma. furthermore, virtualization enables corporations to effortlessly expand UC functions and users devoid of including unique equipment, and accomplish that immediately through reducing deployment times from hours to minutes. corporations with VMware cloud infrastructure in their data centers can now effectively combine Avaya air of mystery applications onto their existing server atmosphere.

Agile client service operations: Avaya air of secrecy extends virtualization to its cognomen core application, cognomen middle Elite. With less gadget required, corporations can add contact middle agents more unexpectedly and cost-simply according to seasonal, income and purchasing developments. This brings the challenging means to enhance the oversight and delivery of consumer provider the usage of virtualization.

With ultra-modern announcement, agencies also believe a number of bendy options for more suitable mobility and collaboration. groups can select replete virtualization with Avaya air of mystery VE or proceed with the dedicated hardware approach already provided by Avaya aura. they can also combine virtualized and dedicated servers for application deployment. As a different alternative, Avaya Collaboration Pods for Avaya air of mystery VE can breathe provided as pre-packaged, all-in-one UC options for virtualized storage, computing and networking.2

Avaya air of mystery Virtualized ambiance: Key add-ons The Avaya charisma® platform is created from perquisite here add-ons, now purchasable in virtualized types:

Avaya air of secrecy communication supervisor is the open, tremendously-professional and subsequent-technology communications groundwork for Avaya's UC solutions.

Avaya aura Session supervisor provides a SIP based core communications architecture for on-demand entry to collaboration functions and purposes.

Avaya charisma application Enablement services provides developer interfaces for both off-the-shelf and customized integrations with communications and enterprise functions.

Avaya aura Presence features grants scalable, extreme efficiency presence aggregation capabilities.

Avaya Agile Communications environment permits utility integration with company communications tactics.

Avaya air of mystery cognomen middle Elite is a allotment of the enterprise's contact middle suite, and the premier name-routing software for contact facilities.

For more guidance on these Avaya air of mystery products seek recommendation from perquisite here; For Avaya air of mystery cognomen hub Elite, argue with here.

quotes "Avaya aura Virtualized environment helps us carry collaboration and client journey capabilities in a faster, greater efficacious means. They virtualized their core UC infrastructure, while holding the continuity and resiliency required to retain a industrious 1,four hundred worker business fancy ours working in precise time.

"To breathe inescapable accurate-notch consumer provider, virtualized charisma lets us ramp up contact centers at once -- up to 20 % faster. here is top notch for seasonal spikes, when they should add substances instantaneous. They believe been capable of deploy a short lived 70-agent contact core using no gadget, streamlining operations significantly. Avaya air of mystery VE is a huge evolution for us and for Avaya purchasers, bringing Avaya's velocity, ease and reliability to the virtualized environment."--Joe McCorkle, director, IT UC/Voice features, RealPage, Inc., a number one issuer of utility-as-a-provider (SaaS) products and services for the condominium housing business

"As interest in virtualized solutions continues to expand, and corporations know the merits of the software-described datacenter, they note the shift of real-time collaboration purposes using VMware solutions as a step forward. Having completed joint testing and validation of the Avaya charisma UC functions -- and now releasing them as VMware ready™ applications -- they are providing a robust composite to shoppers. Avaya and VMware will continue to toil to fulfill client wants for efficiency and reliability as extra actual-time collaboration functions are virtualized."--Parag Patel, vp, international Strategic Alliances, VMware

"driven by a want to in the reduction of charges, enrich flexibility, and enlarge resiliency, greater than 70 percent of agencies are planning to virtualize their UC applications, leveraging the equal infrastructure that supports other company-crucial purposes. but earlier than IT architects undertake UC virtualization, they believe to ensure that obtainable options can meet the efficiency, management, and tall availability requirements associated with UC structures."--Irwin Lazar, vp and service director, UC and Collaboration, Nemertes research

Story continues

"Avaya acknowledges that any direction to collaboration requires a platform that prioritizes tall reliability, performance and adaptability. this is why we've seamlessly introduced these advantages from Avaya air of secrecy into virtualized environments. With Avaya's UC applications now VMware in a position™ for virtualization, their customers can trip a quicker, extra efficacious route to subsequent-era collaboration."--Gary E. Barnett, senior vp & widespread manager, Collaboration structures, Avaya

extra facts & tips:

according to IDC, seventy five % of companies referred to virtualization is regarded for the default construct of unique server hardware.three

The perquisite challenge fighting agencies from increasing virtualization is reliability, in line with V-Index, a virtualization business quarterly survey.four

Avaya charisma VE may breathe included in Avaya's current Triple 7 advertising, which helps purchasers of the Avaya CS1000 platform circulate to an Avaya charisma solution.

VMware, VMware vCenter and VMware ready are registered trademarks and/or trademarks of VMware, Inc. in the u.s. and/or other jurisdictions. using the word "partner" or "partnership" does not imply a criminal partnership relationship between VMware and some other enterprise.

All trademarks recognized by means of ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. Avaya and different events might also even believe trademark rights in different phrases used herein.

Tags: Avaya, Avaya air of mystery, virtualization, VMware, collaboration, mobility, unified communications, cell collaboration, contact core

About Avaya: Avaya is a worldwide issuer of enterprise collaboration and communications options, proposing unified communications, contact facilities, networking and related functions to agencies of complete sizes around the globe. For greater information tickle consult with www.avaya.com.

definite statements contained during this press free up are ahead-looking statements. These statements can breathe identified by artery of ahead-looking terminology corresponding to "expect," "trust," "continue," "may," "estimate," "expect," "intend," "may additionally," "may," "plan," "skills," "predict," "may still" or "will" or different equivalent terminology. they now believe based mostly these forward-looking statements on their latest expectations, assumptions, estimates and projections. whereas they believe these expectations, assumptions, estimates and projections are not pricey, such forward searching statements are most efficacious predictions and accommodate regular and unknown dangers and uncertainties, lots of which are past their manage. These and other crucial elements may cause their specific consequences, efficiency or achievements to vary materially from any future results, performance or achievements expressed or implied with the aid of these forward-searching statements. For a listing and description of such dangers and uncertainties, tickle refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any aim or responsibility to update or revise any forward-looking statements, whether because of unique assistance, future pursuits or otherwise.

comply with Avaya: Twitter, facebook, YouTube, LinkedIn

1 Nemertes research 2012-13 Communications and Computing Benchmark.

2 Avaya Collaboration Pods start trials later this year.

3 IDC Market evaluation standpoint: worldwide commercial enterprise Virtualization software, 2011, doc #232074, December 2011.

4 V-Index: Virtualization Penetration cost in the enterprise record, Q3 and Q2 2011, by artery of Vanson Bourne market research.

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Synergem Technologies, Inc. Next Generation 9-1-1 summon Taking Solution Now Rated "Avaya Compliant" | killexams.com real questions and Pass4sure dumps

TMCNet: Synergem Technologies, Inc. Next Generation 9-1-1 summon Taking Solution Now Rated

PILOT MOUNTAIN, N.C., July 28, 2016 /PRNewswire/ -- Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, today announced that its Evolution911 Elite summon taking solution is compliant with key contact hub solutions from Avaya, a global provider of business communications software, systems and services.

Evolution911 Elite helps Public Safety contact centers respond to 911 calls originating from any communications device by processing smartphone technology including text, voice, video, or multimedia. This NG-9-1-1 solution was built to comply with material NENA standards and employs the capabilities of an i3-compliant ESInet. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Platform 6.3.

Synergem Technologies is a Technology confederate in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Technology Partner, Synergem is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test draw for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to supplant their existing infrastructure—speeding deployment of unique applications and reducing both network complexity and implementation costs.

Quotes: "There is no environment where the necessity for reliable, open, standards-based technology is more urgent than in Emergency Services. Vintage technology that cannot process communications from devices used on a daily basis creates a risk to communities nationwide. Evolution911 Elite provides public safety professionals with a Next Generation 9-1-1 solution that, when coupled with the power of the Avaya Aura Platform, enables citizens in danger to achieve out to 9-1-1 through whichever communications device they choose." -- Nelson Clark, CEO, Synergem Technologies, Inc.

"Technology Partners such as Synergem Technologies provide communities with solutions that back ameliorate public safety. Synergem solutions leverage open, standards based platforms and are built to NENA standards, enabling them to easily adjust to and incorporate future technological advances. They are pleased to believe Synergem in their developer community."-- Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources www.devconnectmarketplace.com www.avaya.com/devconnect

About Avaya Avaya is a leading provider of solutions that enable customer and team rendezvous across multiple channels and devices for better customer experience, increased productivity and enhanced pecuniary performance. Its world-class contact hub and unified communications technologies and services are available in a wide variety of resilient on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions back simplify and accelerate the deployment of business censorious applications and services. For more information tickle visit www.avaya.com.

ABOUT SYNERGEM TECHNOLOGIES, INC. Synergem Technologies is a leading provider of Next Generation 9-1-1 solutions for public-safety. Since its inception nearly two decades ago, Synergem has transformed from being a systems integrator to a provider of its own advanced technology built to NENA standards. Network capabilities and connecting solutions provided compass from implementing end-to-end platforms and systems to delivering enhanced functionality with smarter summon routing and prioritization, and offering secure delivery of multimedia communications including text, image, voice and video. In addition to creating unique technology, Synergem underpins everything with training, support, world-class customer service and consulting. To find out more, tickle visit www.synergemtech.com.

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/synergem-technologies-inc-next-generation-9-1-1-call-taking-solution-now-rated-avaya-compliant-300305540.html

SOURCE Synergem Technologies, Inc

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Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® summon hub Elite Multi-Channel Platform | killexams.com real questions and Pass4sure dumps

ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer undergo technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® summon hub Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface. The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to toil with the current Avaya Aura® summon hub Elite Multi-Channel infrastructure and to breathe deployed rapidly by virtue of its thin-client design.

Agents are now able to simultaneously manage multiple customers across multiple summon hub Elite channels from a unified desktop that reflects a separate view of each customer’s interaction. complete summon hub Elite channels (Voice, Email, and Chat) are unified onto a single, convenient desktop for an improved agent experience. This results in more efficient handling of multiple customers from multiple channels at the identical time. Additionally, the Jacada desktop automatically dispositions the interactions, saving the agents time and reducing error.

“The Avaya Aura® summon hub Elite Multi-Channel Platform is a highly innovative solution and has been deployed successfully in many organizations,” said Guy Yair, Co-Chief Executive Officer of Jacada. “With the release of Jacada Multi-Channel Agent Desktop for Avaya, they are enriching the Avaya Aura® summon hub Elite environment by providing agents with an facile artery to manage not only multiple channels, but also multiple customers, simultaneously through their innovative 'one click away' design.”

The Jacada Multi-Channel Agent Desktop completes the Avaya summon hub Elite Multi-Channel Platform investment by driving more efficiency at the agent desktop. Easily deployed as either a summon hub Elite Multi-Channel replacement desktop or as an additional component, agents will cherish the ease of employ and the talent to service multiple customers simultaneously.

Webinars presenting the Jacada Multi-Channel Agent Desktop are being held on November 12th. Visit this link to associate the event: http://www2.jacada.com/EMCwebinar

For more information about the Jacada Multi-Channel Agent Desktop for the Avaya Aura® summon hub Elite Multi-Channel Platform, visit http://www2.jacada.com/EMCDesktop

*Avaya Aura® is a registered trademark of Avaya, Inc.

About Jacada

Jacada provides solutions that simplify and ameliorate the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions back companies reduce the cost of their operations, drive customer satisfaction, and provide a complete recrudesce on investment within the first year after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.jacada.com.

Avaya partners with Afiniti for quick-witted summon routing | killexams.com real questions and Pass4sure dumps

Avaya is partnering with a vendor that uses artificial intelligence to route incoming calls to the back and...

sales agents most likely to meet the customers' needs. Afiniti Enterprise Behavioral Pairing will breathe added to Avaya's contact hub platforms later this year, although companies will necessity to execute a contract with Afiniti to activate the service.

Afiniti's quick-witted summon routing starts with a customer's phone number and then scans more than 100 internet and internal databases, including customer relationship management systems, to build a profile of each caller. The process could also include demographic information and records of previous contact hub queries made by the customer.

The platform also accesses information about available agents, such as their success rate with particular customer segments, and can dissect trends across the contact center. If manlike agents are determined to breathe twice as successful as female agents at selling to manlike customers, for example, Afiniti's service could route incoming calls accordingly when possible.

More than 150 organizations are already using Afiniti's quick-witted summon routing. The over-the-top service is compatible with dozens of contact hub platforms, including those from Cisco and Genesys. Avaya plans to natively integrate the service with its contact hub products to upshot it easier for customers to activate.

Avaya will add the Afiniti software to Avaya Aura summon hub Elite through a software patch in the third quarter of 2018. The vendor is aiming to enable quick-witted routing of texts, emails and chats through its platforms by early 2019.

The partnership announced this week between Avaya and Afiniti is allotment of the A.I. Connect initiative that Avaya launched ultimate year to ameliorate its contact hub and unified communications portfolios using artificial intelligence.

Contact hub vendors pursue quick-witted summon routing

The Afiniti integration will back Avaya deliver on a long-standing engage of contact hub vendors to back routing that is truly intelligent, said Dan Miller, lead analyst and founder of Opus Research, based in San Francisco.

"For a brace of decades, [intelligent routing] equated to the rudimentary delivery of incoming calls to the 'best agent,' which was often just the next available agent," Miller said. "For businesses fancy Caesars World and T-Mobile, Afiniti has shown that artificial intelligence can breathe applied in real time to match an incoming contact with the most preempt agent or resource."

Afiniti says its quick-witted summon routing helped T-Mobile generate $70 million in additional annual revenues by converting prospective customers to paying customers at a higher rate. Afiniti charges customers based on a percentage of the value derived from employ of its product.

Avaya is not the only contact hub vendor pursuing this sort of technology. Genesys Predictive Routing, for example, analyzes data on agents and customer interactions to call outcomes and route queries accordingly. Similar to Afiniti, Genesys uses machine learning to ameliorate customer-agent matches over time.

Avaya has been working to embed artificial intelligence throughout its customer undergo portfolio through internal product development, as well as vendor partnerships, according to Nancy Jamison, an analyst at Frost & Sullivan.

Avaya recently acquired the company Spoken, which makes speech recognition technology that listens for keywords during contact hub conversations and provides contextual information to agents. The implement also automatically transcribes those interactions.

"Exciting areas of R&D, including cognitive and behavioral science, believe vast potential to prove value when it comes to the employee and customer engagement," Jamison said.

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